Need help? Contact support.
If something isn’t working as expected, we’ll help you get back to a clean, forecast-ready workflow quickly. You can also submit feature requests and product feedback, or browse the knowledge base and user guides.
SUPPORT OPTIONS
Choose the level of help you need.
Channel Chaser removes admin — it doesn’t create more of it. Our support approach follows the same principle: clear responses, minimal back-and-forth, and guidance that keeps your workflow moving.
Email support
Direct access to the Channel Chaser team for product questions, configuration help, and workflow guidance.
Knowledge base
Practical guides covering setup, deal sheet preparation, partner workflows, and CRM sync configuration.
Product feedback
Most questions relate to initial workflow setup, deal sheet structure, or CRM mapping. Once configured, the system typically runs quietly in the background.
Supported CRM Platforms
Approved CRM integrations with Chanel Chaser
Hubspot
LOGO#1
CRM#2 (Zoho?)
LOGO#2
CRM#2 (Zoho?)
LOGO#3
Knowledge base & user guides
Getting started: your first chase cycle
Set up an originating deal sheet, invite downstream partners, and run your first update request.
Read guide →
Understanding selective overwrite
How “only changed deals update” works, and why it protects stability and trust.
Read guide →
Partner experience: completing an update
What downstream responders see, how saving works, and how completion is tracked.
Read guide →
CRM sync (optional): principles and safeguards
How to think about mapping fields and controlling updates when CRM sync is enabled.
Read guide →
Troubleshooting: common issues
Quick fixes for access, email notifications, and deal sheet update problems.
Read guide →
Best practices: clean pipeline hygiene
How to run a disciplined weekly/monthly update cycle without partner fatigue.
Read guide →
Xyz
If Channel Chaser fits, we’ll show the simplest first chase cycle. If it doesn’t, we’ll tell you directly.
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If Channel Chaser fits, we’ll show the simplest first chase cycle. If it doesn’t, we’ll tell you directly.
STILL STUCK?
Contact support
Describe the issue clearly and we’ll help you resolve it. For urgent blockers, include “URGENT” in your message.
Helpful detail:
The best feature requests include the exact step in your chase cycle where friction appears, and what you currently do manually.
Feature requests & product feedback
We use feedback to improve the parts of Channel Chaser that remove the most time and friction: structured updates, consolidation, and the controls around overwrite and access.
CTA
Ready when you are.
Let your pipeline update process feel lighter.
